Conditions of Use




Article 1: OBJECT

The object of these « general conditions of use » is to provide a legal framework for the terms and conditions for the provision of Cosucra website,, hereinafter referred to as the « Website », and its use by the « User ».

The general conditions of use must be accepted by any User wishing to access the Website. Accessing to and making use of the Website by the User implies their acceptance of these general conditions of use without reservation and you agree to respect them.


The Website is operated by SA Cosucra (hereinafter « the Company »), having its registered office at 7740 Warcoing, Rue de la Sucrerie 1, and registered with the Crossroads Bank for Enterprises under number 0883.812.926 (Register of Legal Entities Hainaut, section Tournai). By accessing and using the Website, you agree to the present conditions of use (hereinafter the « Conditions of Use ») unconditionally, and you undertake to comply with them.



The purpose of the present clause is to lay down the various essential terms of the contract:


Article 4: Access

The site allows the User free access to the following services:

The Website is accessible for free from all locations and for all Users with internet access. All costs incurred by the User to access the service (hardware, software, Internet connection, etc.) are at their expense.

The Company shall make every effort to ensure, to the extent possible, access to the Website.

However, this access may be interrupted, in particular for maintenance and updates, in the event of breakdowns or other technical reasons.

The Company therefore declines all responsibility in the event of breakdowns, interruptions or errors occurring on the Website, and also for the consequences which may arise for the User or third parties.

The User is not allowed to turn against Cosucra in case of failure or difficulty of registration to a « My Profile » account or otherwise, because of the malfunction of the Website.



The Website, including the texts, pictures, structure, layout, graphic components, presentation, logos, software and all other possible elements contained in the Website, are protected by the intellectual property rights of the Company, its possible suppliers or partners. These intellectual property rights include, but are not limited to, copyright, related rights, database-related rights and trademark rights.

Other product or company names indicated on the Website may be trademarks of their respective owners. Without the prior written authorisation of the beneficiary or the Company, it is prohibited for the User to modify, copy, distribute, communicate, translate, disseminate, reproduce, publish, license, transfer or sell the information, software, products or services obtained on these sites. It is also prohibited to create derivative works of the above-mentioned elements.


Article 6: Responsibility and FORCE MAJEURE

The sources of information, products and services presented on the Website are deemed to be reliable. However, the Company does not give any guarantee as to the accuracy or up-to-date nature of the information provided on the Website. The information provided on the Website is purely for information purposes. As such, the User alone assumes full responsibility for the use of the information and content of the present Website.

The User shall ensure that they keep their password secret. Any disclosure of the password, in whatever form, is prohibited.

The User assumes the risks relating to the use of their log-in and password. The Company declines all responsibility.

Any use of the service by the User that directly or indirectly results in damage shall be the subject of compensation for the Company.

Optimal security and confidentiality of the data transmitted is not guaranteed by the Company. However, the Company undertakes to implement all necessary resources to guarantee security and confidentiality of data as much as possible.

The Company cannot be held liable in the event of force majeure or the unforeseeable and unavoidable acts of third parties. Consequently, the Company cannot be held liable for the non-performance of contracts concluded thanks to access to its Website, a lack of response to a (price) request, contact, or other.

The User therefore undertakes not to claim any compensation following the interruption, suspension or modification of the present terms of use.


Article 7: Hyperlinks

The websites to which users of the Website may be transferred via hyperlinks remain the sole responsibility of the owners of these sites.

The Company declines all responsibility concerning the material and data of whatever nature, contained in or disseminated on these websites and concerning the processing of personal data which is performed there. Indeed, the Company is only responsible for the processing of personal data performed on its own Website, as specified in the Privacy Charter.



The information requested during registration to “My Profile” account are necessary and obligatory in order to access certain services proposed to the User. In particular, e-mail addresses may be used by the Company for the administration and management of the service.

The Website assures the User that it collects and processes personal data with respect for privacy, in accordance with (i) European Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation – « GDPR ») which entered into force on 25 May 2018 and (ii) the Belgian Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

For all matters relating to the processing of the personal data of the User, the latter is referred to the Privacy Charter.


Article 9: Applicable law and jurisdiction

The present Conditions of Use are entirely and exclusively subject to Belgian law.

For all disputes relating to the implementation or interpretation of these Conditions of Use, only the courts within the jurisdiction of the Company’s registered office shall be competent.

choose your language